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Standard shipping in the US is 3–5 business days. We offer complimentary shipping on orders over $50. International shipping varies by destination — 7–14 business days for most countries.
Yes — unopened products can be returned within 30 days. If you experienced a sensitivity reaction to an opened product, you can return it within 14 days for a full refund. Email hello@sskenn.com with your order number to start a return.
Yes, we ship to most countries. Shipping rates and times are calculated at checkout.
The Mini Routine Review ($39) is email-only — a written review of your Glow Match results and routine recommendation. The Personalized Glow Consultation ($89) includes a 15-minute video session. The 30-Day Glow Plan ($259) adds a curated product bundle and a follow-up check-in.
Yes. Every consultant on the SSKENN panel is a licensed esthetician or credentialed skincare specialist. We verify licenses during onboarding and require continuing education.
No. SSKENN consultations are educational and supportive — not a substitute for medical care. If you have a concern that needs diagnosis (suspicious moles, severe acne, persistent rashes, etc.), see a board-certified dermatologist.
Monthly consultant check-ins, direct messaging with your assigned consultant, the full Glow Journal (cloud-synced photos, refill reminders, consultant notes), member pricing (10–15% off products), early access to launches, member-only webinars, and the full magazine archive.
Yes. Cancel from your account page or by emailing us — billing stops at the end of the current cycle, no fees.
No. Product subscriptions ($72–$168/month) are auto-ship orders for the products you choose. Glow Membership ($49/month) is the service tier — consultant access and the full journal. You can have one, both, or neither.
8–12 weeks for most actives (vitamin C, niacinamide, retinol, brighteners). Skin turnover is 28–60 days, so faster judgments aren't reliable. The exceptions: a sensitive reaction (within days) means stop immediately.
Yes. The old myth that they cancel out came from 1960s studies using unstable forms at extreme pH. Modern stable formulations layer cleanly.
Yes — UVA passes through window glass, and visible light from screens contributes to melasma. Daily SPF 30+ is foundational to any skincare routine that includes brightening or anti-aging actives.
No — anyone can take the quiz. You only need an account if you want to save your result, build a routine, or book a consultation.
Email privacy@sskenn.com from the account email and we'll permanently delete your data within 30 days.
Never. See our Privacy Policy for full details on how we handle data.